Signing In to MediaCentral Cloud UX
You can access Avid MediaCentral Cloud UX by entering the Fully Qualified Domain Name (FQDN) of the server or cluster in the address bar of a supported web browser.
To sign into Avid MediaCentral Cloud UX:
1. Launch a supported web browser on your Windows or macOS client.
For a list of supported browsers, see the
Software Compatibility Matrix on the
Avid Knowledge Base.
2. Enter the URL of the MediaCentral Cloud UX server in the address bar:
https://<hostname>
Where <hostname> is the Fully Qualified Domain Name of the server or cluster.
When connecting to MediaCentral Cloud UX, you must always enter the server’s FQDN. Do not use the short host name or the IP address.
The MediaCentral Cloud UX sign-in page appears. Depending on the setup, you might see different sign-in options.
Example for the sign-in page with the single sign-on feature enabled.
Example for the sign-in page with multi-factor authentication through Okta enabled.
If you click the Avid logo in the upper-left corner, the sign-in screen switches to access the MediaCentral Cloud UX Administrator apps. When this happens, the look of the screen changes slightly and the word Administrator appears over the User Name field. If you arrived at the Administrator page by accident, you can click the Avid logo again to return to the standard user login window. For more information, see “Administrator App Overview” in the Avid MediaCentral | Cloud UX Installation Guide.
In place of the sign-in screen, you might see a warning indicating that the connection is not private, as in the following illustration.
Example image from Google Chrome.
If you are presented with this or a similar page, it indicates that a security certificate for the MediaCentral Cloud UX server does not exist on your workstation. Contact your system administrator to eliminate this warning message.
Any attempt to bypass this security warning without a valid signed certificate is unsupported and could result in negative impacts to your MediaCentral Cloud UX experience.
3. (optional) Click the Language button and select an alternate language for the user interface in the drop-down menu.
After signing into the system, you can alter your language selection in the General area of the User Settings. For more information, see
User Settings.
If you sign in to MediaCentral Cloud UX on a new workstation or through a Chrome Incognito window, the MediaCentral Cloud UX welcome screen cannot automatically predict your preferred language. If you do not change the setting, the language associated with your User Settings is used.
4. Provide your user credentials or authentication information. Depending on your system configuration, you might have any of the following options:
Provide your MediaCentral Cloud UX user credentials.
Enter your user name and password and click the “Sign In” button to access MediaCentral Cloud UX. If one or more users has signed in before on this workstation, a list of users might appear when you click on the user name field.
If your administrator has enabled the Single Sign-On option in the MediaCentral Cloud UX Configuration Settings app, you might see a Sign In With Microsoft button. If you are working on a Windows workstation, you can click this button to pass your Windows user credentials to MediaCentral Cloud UX.
If your administrator has enabled the Multi-Factor Authentication (MFA), you need to verify your credentials using a separate authentication system. In this release, Avid supports MFA through Okta.
a. On the MediaCentral Cloud UX sign-in page, click the Sign in with Okta button.
b. On the Sign In window, enter your user name and password and click the “Sign In” button.
c. On the Okta Verify window, verify your identity through Okta using the method of your choice.
After you click the Sign In button, one of the following occurs:
- If you enter a valid user and password, you are granted access to MediaCentral Cloud UX. The Browse app is displayed by default for every new login.
- If you enter valid credentials, but all licenses are consumed by other users, the system displays the following or similar message: “Your MediaCentral | Cloud UX Platform licenses are all in use. Please contact your administrator.”
- If you enter invalid user credentials, the system alerts you to the issue and allows you to try again. If you enter invalid credentials too many consecutive times, the system temporarily blocks access to MediaCentral Cloud UX. The sign-in screen displays the following message: “Login attempt rejected, too many attempts. Next login in 5 seconds”.
If you keep trying, the “cool-down” period increases to a maximum of 30 seconds. This is a security measure to prevent “brute force” attacks on the system.
5. The first time any user signs in, the Avid Software License Agreement is presented.
If you are presented with this screen, click the Accept License Agreement button to proceed.
To sign out of Avid MediaCentral Cloud UX:
1. Click the User Profile button on the right side of the Fast Bar.
2. Select Sign Out.
Avid recommends to that you always sign out of MediaCentral Cloud UX before you close your Chrome browser. This process ensures that your session ends gracefully and that your client licenses are released in a timely manner.
